Quality and Innovation Policy
Quality Policy
TEIDE REFRACTORY SOLUTIONS understands that its quality policy must focus on achieving customer satisfaction and continuous improvement. It must be communicated and understood throughout the organization and reviewed for its continued adequacy.
To create value for the customer, we must establish a system that operates based on motivated human resources and the necessary technical resources.
The organization carries out these activities within the Integrated Management System according to the ISO 9001:2015 standard.
We are all responsible for the quality of our work, and we must work as a team, combining efforts to achieve competitive products with quality levels that exceed our customers’ expectations.
It is essential to communicate and disseminate this policy to internal company personnel, customers, suppliers, and other interested parties. To achieve and maintain this policy, it is based on the commitment to comply with the following principles:
TEIDE REFRACTORY SOLUTIONS is committed to fulfilling the following principles:
- Improve growth, revenue, and profits derived from innovations, as well as sales.
- Bring new ideas and values to the organization.
- Encourage the involvement of members of the organization and promote teamwork and collaboration.
- Promote the use of innovation tools and techniques to increase our productivity.
- Comply with applicable regulations and legal requirements.
- Strive for continuous improvement by reviewing aspects that can be improved and providing new solutions to problems that may add value to society as a whole.
Lliçà de Vall, June 2024 — FT.PY.6-005 Rev.0
Download the Quality Policy as PDF
Innovation Policy
TEIDE REFRACTORY SOLUTIONS considers that R&D&I activities (Research, Development, and Innovation) are essential for the continuous improvement of its efficiency and competitiveness, thus differentiating itself from its competitors.
The organization develops these activities within an R&D&I Management System according to the UNE 166002 standard and based on this R&D&I policy established by the Management.
The management of TEIDE REFRACTORY SOLUTIONS understands that it is important for all staff and interested parties to be involved and committed to ensuring the proper functioning of the R&D&I Management System. This policy is regularly reviewed and is available to all personnel and interested parties.
TEIDE REFRACTORY SOLUTIONS is committed to complying with the following principles:
- Improve growth, revenue, and profits derived from innovations, as well as from sales.
- Bring new ideas and value to the organization.
- Encourage the involvement of organization members and promote teamwork and collaboration.
- Ensure that R&D&I projects and activities meet the needs and expectations of our customers and users, and be able to detect which of them have been satisfied or not.
- Carry out R&D&I projects for technological improvement and modernization.
- Promote the use of innovation tools and techniques to increase our productivity.
- Staff commits to rigorously documenting everything related to these projects and tracking and measuring the results of the R&D&I projects and activities.
- Promote the continuous improvement of the entire system.
Lliçà de Vall, June 2024 — FT.PY.6-006 Rev.0